1. Our commitment to fair fulfillment
ReachViva is dedicated to providing dependable, high-quality promotional growth services. Because we sell non-tangible digital services, order fulfillment involves real-time network resources dispatched directly to external social platforms. This Refund Policy outlines your rights, the exact circumstances under which refunds and replacements are granted, and our operational guarantees.
2. The ReachViva 30-day refill guarantee
Social media platforms routinely run algorithmic cleanups and security updates that can occasionally cause natural attrition in follower, like, or view counts. To safeguard your investment, every eligible ReachViva follower and engagement package includes our complimentary 30-Day Refill Guarantee:
- If your follower or engagement count drops below the final delivered quantity within 30 days of purchase, ReachViva will replenish the drop at zero additional charge.
- To request a refill, email support@reachviva.com with your unique Order ID and target username. Our team reviews the starting count, delivered count, and current count, and initiates the refill dispatch within 24 hours.
- Refill requests must be submitted within 30 calendar days from the date the order was marked Completed.
3. Scenarios eligible for a full refund
You are entitled to request a 100% refund of your purchase under any of the following verified conditions:
- Non-delivery within 72 hours: If your order has not begun processing within 72 hours of successful payment confirmation due to an internal server error or network outage on our end.
- Duplicate transaction: If an accidental technical glitch or gateway timeout results in multiple identical charges for the same order submission, all duplicate charges will be refunded immediately upon verification.
- Pre-fulfillment cancellation: If you submit a formal cancellation request before the order has been picked up by our dispatch queue, as governed by our Cancellation Policy.
4. Scenarios eligible for partial or pro-rata remedies
If an order begins processing but cannot be fully completed due to unexpected platform rate limiting or system maintenance, ReachViva will conduct a manual review. If our technical team determines the remaining quantity cannot be delivered within an acceptable timeframe, we will issue a pro-rata refund corresponding precisely to the undelivered portion of your package, or credit your account upon your preference.
5. Non-refundable scenarios
Refunds cannot be issued under the following circumstances:
- Completed orders: Services that have been fully and accurately delivered to the designated profile as confirmed by our server fulfillment logs.
- Private account changes: The target account was switched to private, deleted, or suspended by the platform during active fulfillment.
- Incorrect target details: The customer entered an incorrect, mistyped, or non-existent username or post URL during checkout and fulfillment was dispatched to that destination.
- Changed usernames: The customer modified their account handle while fulfillment was actively underway, breaking the destination link.
- Unilateral disputes and chargebacks: Opening a payment dispute or chargeback without giving our support team the opportunity to investigate your order forfeits refill rights and may result in service suspension.
6. How to submit a refund or refill request
To initiate an inquiry, contact our support desk at support@reachviva.com with the subject line 'Refund Request - [Your Order ID]' or submit a ticket through our Contact page. Include your Order ID, target username, and a concise summary of the issue. Our support team reviews all requests within 24 hours. Approved refunds are credited back to the original payment method (card, PayPal, or crypto) within 3 to 7 business days, depending on your banking provider's settlement schedule.